CreditDigital Treating Customers Fairly Policy

At CreditDigital, we pride ourselves on being able to deliver the best possible service and support to our partners and customers.

We aim for this to be reflected in the culture and philosophy of our company and for it to be central in all our business dealings. We recognise that to fulfill this objective we must:

  • Invest in the training and development of our staff to ensure they are competent and focused on the importance of treating every customer fairly;
  • Monitor calls and activities to ensure that each customer’s enquiry is treated consistently, and that any advice given is in the customers’ best interests;
  • Continually assess the services we provide to ensure we can meet changing requirements;
  • Provide documentation to clearly and unambiguously explain how our offerings work; and
  • Empower our staff to ensure any concerns raised by customers are immediately addressed.

  • We will constantly monitor our ability to achieve these standards through:
  • Regular written assessments of individual performance;
  • Benchmarking performance against quality standards;
  • Internal and external file checks and audits; and
  • Customer satisfaction surveys.
  • CreditDigital is a trading name of MTL Financial Ltd. MTL Financial Ltd is authorised and regulated by the Financial Conduct Authority. We are a credit broker not a lender and offer credit facilities from a panel of lenders.

    © 2019 CreditDigital